Our Customer Promise + Warranty
Above All Else, OPE Marketplace, LLC (“OPE Marketplace”) is dedicated to you, our customer. We strive to make your experience as pleasant as possible. Unfortunately, there are times when a Snow Joe®, Sun Joe®, Aqua Joe® or Auto Joe® product (“Product”) does not work or breaks under normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we have a Limited Warranty (“Warranty”) for our Products.
Our Warranty: OPE Marketplace warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased from OPE Marketplace or from one of OPE Marketplace’s authorized sellers with proof of purchase. Because OPE Marketplace is unable to control the quality of its Products sold by unauthorized sellers, unless otherwise prohibited by law, this Warranty does not cover Products purchased from unauthorized sellers. If your Product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty, OPE Marketplace will elect to either (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. How cool is that!
This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Product Registration: OPE Marketplace strongly encourages you to register your Product. You can register online at shopjoe.com/register, or by printing and mailing in a registration card available online from our website, or calling our Customer Service Department at 1-866-225-9723, or by e-mailing us at help@shopjoe.com. Failure to register your Product will not diminish your warranty rights. However, registering your Product will allow OPE Marketplace to better serve you with any of your customer service needs.
Who Can Seek Limited Warranty Coverage: This Warranty is extended by OPE Marketplace to the original purchaser and original owner of the Product.
What Is Not Covered? This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This Warranty also does not apply if the Product was purchased from an unauthorized seller. This Warranty also does not cover cosmetic changes that do not affect performance. Wearing parts like belts, augers, chains and tines are not covered under this Warranty, and can be purchased at snowjoe.com or by calling 1-866-225-9723.
Keep your warranty intact. Only use CERTIFIED AUTHENTIC Snow Joe®, Sun Joe®, Aqua Joe® + Auto Joe® replacement parts + accessories. Use of any other parts + accessories will void the warranty. Genuine parts + accessories can be found and purchased here by entering the model number of your product.
OPE MARKETPLACE, LLC LIMITED WARRANTY FOR REFURBISHED PRODUCTS
Sometimes Snow Joe®, Sun Joe®, Aqua Joe® or Auto Joe® products come back to us and need some tender love and care. Next, they’re rehabilitated, rebuilt and repaired until they’re nearly new! Every Factory refurbished product purchased from OPE Marketplace (“Factory Refurbished Product”) comes backed by our unparalleled 90-day warranty. That’s 90 days of power, performance, and peace of mind.
Our Limited Warranty for Refurbished Products: OPE Marketplace warrants its Factory Refurbished Products for a period of 90 days when used for ordinary household use from the date of purchase by the original, end-user purchaser when purchased from OPE Marketplace. If your Product does not work or there’s an issue with a specific part and that is covered by the terms of this Limited Warranty, OPE Marketplace will repair or replace the Factory Refurbished Product at OPE Marketplace's option.
What Is Not Covered? This Limited Warranty for Factory Refurbished Products does not apply if the Factory Refurbished Product has been used commercially or for non-household or rental applications. This Limited Warranty for Factory Refurbished Products also does not cover cosmetic changes that do not affect performance. This Limited Warranty for Factory Refurbished Products is only valid if the Factory Refurbished Product is used and maintained in accordance with the instructions, warnings and safeguards contained in the owner’s manual for the Factory Refurbished Product. OPE Marketplace will not be responsible for the cost of any unauthorized repairs. This Limited Warranty for Factory Refurbished Products does not cover any cost or expense incurred by the original purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this Factory Refurbished Product while waiting for repair under this Limited Warranty for Factory Refurbished Products. Wearing parts like belts, augers, chains and tines are not covered under this Limited Warranty for Factory Refurbished Products, and can be purchased at shopjoe.com or by calling 1-866-225-9723. No employee or representative of OPE Marketplace is authorized to make any additional warranty or any modification to this Limited Warranty that is binding upon OPE Marketplace. Accordingly, the original purchaser should not rely upon any additional statements made by any employee or representative of OPE Marketplace. There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Factory Refurbished Product, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event, whether based on contract, indemnity, warranty, tort (including negligence), and strict liability or otherwise, shall OPE Marketplace be liable for any special, indirect, incidental, or consequential damages, including, without limitation, loss of profit or revenue. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Outside the USA, other warranties may apply.